FAQ: Billing

FAQ: Billing

The following information is provided to better assist you in understanding NTT Fiber bills.

Your Phone Bill:

• Bills will be issued monthly and are due upon presentation. They cover the local service charge for one month in advance from the date of the bill, and long distance charges for the previous toll billing period.

• NTT Fiber prepares and sends out its statements to be in the hands of its customers on the first day of each month. If the bill is not paid on time, a “Reminder Notice” is mailed to the customer. If the bill is still not paid when the new bills are prepared, the amount due will appear on the bill as a previous balance. A “Disconnect Notice” is then mailed shortly after the new bill, specifying a date by which the past due amount must be paid to avoid disconnection or interruption of service.

• If service is disconnected because of non-payment, a reconnect fee will be charged and a security deposit may be required before service is restored. If you are unable to pay your bill on time, please contact the office to make acceptable payment arrangements.

• NTT Fiber’s credit and collection policy is lenient but is strictly enforced. Much of the policy is driven by the fact that NTT Fiber must pay the long-distance telephone companies at the end of each month for all of the long-distance calls which NTT Fiber bills for these companies.

For any questions concerning your bill please call your NTT Fiber Customer Service Representative at 940-529-6123.