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When accessing any links contained on this site, you will be leaving NTT Fiber’s website. NTT Fiber does not monitor, endorse, have control over, or accept responsibility for, the content of the linked site or the views expressed therein. NTT Fiber shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such site or resource. For notification of claimed infringement under the Digital Millenium Copyright Act, contact NTT Fiber’s designated agent with the US Copyright Office.

NTT Fiber Bill Payment Options

In addition to paying online at HERE, NTT customers have other convenient payment options when it comes to paying their monthly telephone/Internet bill.

Additional payment options include:

• Pay each month by putting your NTT bill on automatic bank draft. A voided check with the checking account and bank routing number, plus the account’s authorized signature is all that’s needed to get this free payment option started.
• Mail check or money order along with detachable portion of the face page of your bill to: NTT Fiber, P.O Box 290, De Leon, TX 76444 (An additional charge will be incurred for returned checks.)
• Use a debit/credit card to make a payment by calling 940-529-6123 with payment amount and card information.

NTT Fiber Trouble Reporting

To report trouble, request a new install, etc. call 940-529-6123 or 1-866-651-2548. Please leave a voice mail message if after regular business hours or on the weekend.

Having trouble receiving long distance calls?

Has anyone had trouble calling you in recent days? Advanced networks which are used to carry the majority of calls between large cities can sometimes create software interconnection issues that could affect call routing, especially if the advanced networks do not have their own directly connected circuits but hand off to another long distance carrier. This scenario, unfortunately, is prevalent and most common to rural areas. Because the call never reaches the called party’s network, there is not an opportunity to look at the call path and make any kind of resolution from the called end.

The FCC is aware of this issue and has demanded carriers have a network in place that can handle all calls with quality. Also, the FCC is trying to collect information as to which carriers have problems and when call completion issues arise. If this situation does happen, you can file a customer complaint report at https://consumercomplaints.fcc.gov/hc/en-us or call the FCC at 1-888-225-5322 or TTY: 1-888-835-5322.

Completing the report or making the phone call to the FCC is best when made by the calling party (individual who placed the call). However, either the calling or called person(s) may file the complaint so long as the long distance carrier of the calling party is known.